IT MANAGEMENT SYSTEMS
IT SERVICE MANAGEMENT SYSTEMS
Management Systems are solutions that automate management processes on any asset in a business. Relevant ‘asset’ can be any technical or non-technical object such as an IT helpdesk, technical or HR. As Sibertis, we are certified partner of ServiceNow who is the world leader in IT Management Systems and provide needs analysis, customization, commissioning and training services to our customers with our technical experts for the IT Management Systems projects.
- Helpdesk and service automation systems commissioning
- Maintenance and support management and business continuity support systems commissioning
- Security Operations Management – SOC orchestration and automation
- Monitoring, network performance systems infrastructure equipment and applications
What you can do with ServiceNOW IT Service Management Systems
Unplanned outages can be corrected more quickly by automatic messaging, increased collaboration and common goals.
The impact of service interruptions on the business is minimized and future interruptions are prevented by using ITIL proven applications.
IT change processes, risk assessment, conflict detection and environmental changes can be easily taken under control.
Problems are automatically classified, routed and prioritized through machine learning.
You can compare your service performance with your colleagues’ performances and industry averages.
With the configuration management database (CMDB), you can easily understand your organization’s IT environment in terms of service impact analysis, asset management, compliance and configuration management.
Repeated services are eliminated, information accuracy is guaranteed, and operational costs are reduced through a published IT services catalog, managed by automated workflows, approval rules and service level contracts.
Thanks to the guidelines listed in the solution recommendations, requests can be replied in timely manner; thus the efficiency and quality of the IT helpdesk can be increased.
You can use your infrastructure and technical expert resources more efficiently.
Reports, Management Panel
You can easily create eye-catching control panels that can take predefined and customized reports.
Service Level Management
You can document and monitor all service commitments with service providers and customers and improve your team’s performance.
Surveys and Reviews
Customer experience and satisfaction are accurately measured through surveys.
Saray Mah Dr Adnan Büyükdeniz Cad , Cessas Plaza 2. Blok Kapı No 4/21, İstanbul, Umraniye 34768, Turkey
Tel: +90 216 386 6888
Ataşehir Operation Center
Vedat Günyol Cad. Flora Plaza 23. Kat Ofis No: 2302 Ataşehir/İstanbul
Tel: +90 216 359 7943
MEA Region Office – Dubai
Boulaverd Plaza Tower 1 Sheikh Mohammed Bin Rashid Boulevard, Downtown, Dubai, Dubai United Arab Emirates
Tel: +971 (4) 401 8553
Endpoint Security and Tracking
• Endpoint Protection
• Full Disk/File Encryption
• Data loss/Leakage Protection
• Data Classification
• Endpoint Control and Tracking
• Mobile Device Management and Protection
Core Infrastructure Solutions
• Data Storage Solutions
• Storage Area Network Systems
Network Infrastructure Solutions
• Access Points
• Load Balancers
- Vulnerability Management, Penetration Tests
- Risk Management
- Telecom Infrastructure Security Assessment
- Industrial Systems Security Assessments
- Online Banking and ATM Networks Security Assessments
- WEB and Mobile Application Security Assessments