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IT MANAGEMENT SYSTEMS

Solutions > Infrastructure Solutions > IT Management Systems

IT SERVICE MANAGEMENT SYSTEMS

Management Systems are solutions that automate management processes on any asset in a business. Relevant ‘asset’ can be any technical or non-technical object such as an IT helpdesk, technical or HR. As Sibertis, we are certified partner of ServiceNow who is the world leader in IT Management Systems and provide needs analysis, customization, commissioning and training services to our customers with our technical experts for the IT Management Systems projects.

  • Helpdesk and service automation systems commissioning
  • Maintenance and support management and business continuity support systems commissioning
  • Security Operations Management – SOC orchestration and automation
  • Monitoring, network performance systems infrastructure equipment and applications

What you can do with ServiceNOW IT Service Management Systems

Event Management

Unplanned outages can be corrected more quickly by automatic messaging, increased collaboration and common goals. 

Problem Manegment

The impact of service interruptions on the business is minimized and future interruptions are prevented by using ITIL proven applications.

Change Management

IT change processes, risk assessment, conflict detection and environmental changes can be easily taken under control.

Machine Learning

Problems are automatically classified, routed and prioritized through machine learning.

Comparison

You can compare your service performance with your colleagues’ performances and industry averages.

Configuration Management

With the configuration management database (CMDB), you can easily understand your organization’s IT environment in terms of service impact analysis, asset management, compliance and configuration management.

Request Management

Repeated services are eliminated, information accuracy is guaranteed, and operational costs are reduced through a published IT services catalog, managed by automated workflows, approval rules and service level contracts.

Information Management

Thanks to the guidelines listed in the solution recommendations, requests can be replied in timely manner; thus the efficiency and quality of the IT helpdesk can be increased.

Eficiency

You can use your infrastructure and technical expert resources more efficiently.

Reports, Management Panel

You can easily create eye-catching control panels that can take predefined and customized reports.

Service Level Management

You can document and monitor all service commitments with service providers and customers and improve your team’s performance.

Surveys and Reviews

Customer experience and satisfaction are accurately measured through surveys.

According to the IT Service Management Tools report published by Gartner in August 2017, ServiceNow is the leader among all manufacturers.

Contact Us

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Istanbul Headquarters

Esentepe Mah. Büyükdere Cad. Tekfen Kulesi 8. Kat Levent 34394 Şişli/İstanbul

Tel: 0 212 371 8668

Ataşehir Operation Center

Vedat Günyol Cad. Flora Plaza 23. Kat Ofis No: 2302 Ataşehir/İstanbul

MEA Region Office – Dubai

Emirates Towers, Sheikh Zayed Road, Level 41, PO Box: 31303 Dubai/UAE

Tel: +971 4 319 7359

info@sibertis.com.tr